Privacy Policy - Trust Trade— Trust Trad
Effective date: 04/10/2025
Last updated: 05/10/2025
Business name: Trust Trade
Owner / Controller: Jake Deppeler
ABN: 40873784535
Contact email: info@trusttrade.au
Website: www.trusttrade.au
1. Introduction
Trust Trade (“we”, “us”, “our”) operates the Trust Trade website and related services (the “Service”). We respect your privacy and are committed to protecting personal information. This policy explains what personal information we collect, why we collect it, how we use it, and your rights.
2. Scope
This Privacy Policy applies to:
Visitors to our website and users of our Service.
Tradespeople, homeowners, suppliers, and third parties who interact with us.
Any personal information submitted via forms, email, phone, chat, or integrations (e.g., Framer, Airtable, Make.com).
3. Australian Privacy Principles
Where applicable, we handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). If you are outside Australia you may have additional rights (see Section 12).
4. Information we collect
Personal information you provide
Name, email, phone number, postal address, ABN (for trades), business name, licences, insurance details, qualifications, portfolio or photos, payment details (card tokens), quotes, service history, complaint details.
Employer / company details, public profile content (if you create a listing).
Messaging or support communication content.
Information we collect automatically
IP address, device & browser info, pages visited, referral source, cookies, usage analytics (via Google Analytics or similar).
Location data (approximate from postcode or IP) used for search radius and matching.
Sensitive information
We do not typically collect sensitive personal information (e.g., health, racial or political opinions). If we do need sensitive information we will get explicit consent and handle it only as permitted by law.
5. How we use your information
We use personal information to:
Provide, operate and improve our Service (matching homeowners with trades, search, bookings, messaging).
Process payments, quotes, invoices and refunds.
Verify tradespeople (licences, insurance), perform audits and compliance checks.
Communicate with you (service messages, notifications, marketing where permitted).
Prevent fraud, enforce our Terms and investigate complaints.
Analyse site usage and improve user experience.
We will only use your personal information for purposes compatible with the purpose it was collected.
6. Legal basis (if EU/UK users / added clarity)
If you are a resident of the EU/UK, our legal basis for processing may include: your consent, performance of a contract, compliance with a legal obligation, legitimate interests (e.g., fraud prevention, platform operation). For marketing we rely on consent where required.
7. Cookies & tracking
We use cookies and similar technologies to:
Make the site work (essential cookies).
Remember preferences.
Measure and improve site performance (analytics).
Personalise marketing (where consented).
You can manage cookie preferences via our cookie banner or browser settings. Blocking cookies may impact site functionality.
8. Third-party services and disclosures
We may share personal information with:
Payment processors (e.g., Stripe, PayPal) to process payments.
Hosting, analytics and emailing providers (e.g., Framer, Airtable, Make.com, Google Analytics, SendGrid).
Background-check or verification providers (for tradespeople).
Legal, accounting or other professional advisors when required.
Law enforcement, regulators or courts where required by law.
Some third-party services may be located overseas (for example, the United States). By using the Service you consent to cross-border transfers. We use contractual safeguards where possible.
9. Security
We take reasonable technical and organisational measures to protect personal information from loss, misuse and unauthorized access. These include secure servers, access controls, and encryption for sensitive data. No system is 100% secure — if a breach occurs we will comply with our legal obligations, notify affected users where required and take remedial steps.
10. Data retention
We retain personal information only as long as necessary for the purposes described, to comply with law, and to resolve disputes. Typical retention periods:
Account data: while account is active + 5 years after account closure.
Transaction records: 7 years for tax / accounting
Analytics data: aggregated/pseudonymised as long as useful.
11. Your rights and choices
You can:
Access and request a copy of the personal information we hold about you.
Request correction of inaccurate information.
Request deletion, subject to legal or contractual exceptions (we may need to keep certain records).
Object to or restrict certain processing (including direct marketing).
Withdraw consent where processing is based on consent (withdrawal does not affect earlier processing).
To exercise these rights, contact us at info@trusttrade.au We may require identification to respond.
12. International users
If you are based outside Australia, your personal information may be transferred to and processed in other countries. Different data protection laws may apply. By using the Service you consent to such transfers.
13. Children
Our Service is not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it.
14. Changes to this policy
We may update this policy from time to time. We will post the updated policy on our website with a new effective date. For material changes we will attempt to notify users by email or a prominent notice.
15. Complaints & contact
If you have questions, concerns, or a complaint about our privacy practices, please contact:
Privacy Officer — info@trusttrade.au
We will try to resolve your complaint. If you remain unsatisfied, you can contact the Office of the Australian Information Commissioner (OAIC) or the relevant regulator in your jurisdiction.
16. Third-party links
Our website may contain links to other sites. We are not responsible for the privacy practices of those sites. Check their privacy policies before providing personal information.
17. Additional clauses you may want to add
Listing and public profile data: tradespeople consent to display their business name, service areas (postcodes), portfolio photos and average prices publicly as part of their public listing.
Reviews and testimonials: we may publish user reviews and star ratings; by posting you grant us a licence to publish them.
Insurance & licence verification: by listing, trades authorise us to verify licences and insurance with third parties and to publish verification status.
18. Contact & policy updates
Effective date: 04/10/2025
Contact: Info@trusttrade.au